Politique d’expédition

At WiLD VecMan, we want your order to reach you safely and in good time.

Order Processing

Our products are made to order. Orders are prepared for production and shipping after your purchase has been confirmed.

Please allow approximately 2–7 business days for production before your order is dispatched.

Once your order has been dispatched, you will receive a shipping confirmation and tracking information where tracking is available.

Production and delivery times may vary depending on the product, destination and shipping method selected.

Shipping Times

Delivery times depend on your location and the shipping method selected at checkout.

Estimated delivery times and available shipping options are displayed at checkout where available.

Delivery estimates are not guaranteed and may be affected by carrier delays, weekends, public holidays, customs processing, weather, natural events or other circumstances outside our reasonable control.

If we become aware of an issue that is expected to significantly affect production or delivery, we will provide relevant information where reasonably possible.

Australia

We ship across Australia.

Available shipping options, delivery estimates and shipping costs are calculated and displayed at checkout.

International Orders

International shipping is available to selected destinations.

Shipping options, costs and estimated delivery times are calculated and displayed at checkout where available.

International customers are responsible for any applicable customs duties, taxes, import charges or other fees imposed by the destination country, unless otherwise stated at checkout.

Customs processing may also affect delivery times.

Tracking

Where tracking is available, your tracking details will be provided once your order has been dispatched.

Please allow approximately 24–48 hours for tracking information to update after receiving your shipping notification.

Tracking information is provided by the relevant shipping carrier, and tracking updates may sometimes be delayed.

Delivery Address

Please make sure your delivery address is correct and complete before completing your order.

If an order cannot be delivered because an incorrect or incomplete address was provided, we will work with the relevant carrier or fulfillment provider to determine what options are available.

Additional shipping costs may apply where an order needs to be reshipped because of incorrect or incomplete delivery information provided by the customer.

Delivery Issues

If your order appears to be lost, significantly delayed or has not arrived within a reasonable timeframe, please contact us as soon as reasonably possible at:

support@wildvecman.com

Please include your order number and tracking information where available so that we can investigate the issue with the relevant shipping or fulfillment provider.

For practical processing purposes, we ask that you preferably contact us within 30 days for domestic orders or 45 days for international orders from the estimated delivery date so that we can investigate the issue promptly.

These requested timeframes do not limit or exclude any rights or remedies you may have under applicable consumer protection laws.

Consumer Guarantees

Nothing in this Shipping Policy is intended to exclude, restrict or modify any rights, guarantees or remedies that cannot legally be excluded, restricted or modified under applicable law, including the Australian Consumer Law.

Where a product or order does not meet applicable consumer guarantees, we will provide the remedy required by law.

Questions?

For shipping or delivery questions, please contact:

WiLD VecMan
Email: support@wildvecman.com
Physical address: 29 Milton Avenue, Paradise Point QLD 4216, Australia