Política de reembolso

We want you to be happy with your WiLD VecMan purchase. Please read this policy carefully before placing your order.
1. 14-Day Return Policy
We generally offer a 14-day return period for eligible items. You have 14 days after receiving your item to request a return.
This 14-day period applies to eligible change-of-mind returns only and does not limit or exclude any rights or remedies you may have under applicable consumer protection laws, including the Australian Consumer Law.
2. Made-to-Order Products
Many of our products, including apparel and art prints, are made to order after you place your order.
Because these products are made specifically after an order is placed, we do not accept returns or exchanges for change-of-mind reasons, including:
Ordering the wrong size
Change of mind
Personal preference or deciding that you do not like the design
Colour differences caused by variations between screens, monitors or devices
It is the customer's responsibility to review the product description, size guide, product specifications and images carefully before placing an order.
These exclusions apply to change-of-mind returns only and do not affect any rights you may have under applicable consumer protection laws.
3. Damaged, Defective or Incorrect Items
If your item arrives damaged, defective, faulty, or is materially different from what you ordered, please contact us as soon as reasonably possible at:
support@wildvecman.com
Please provide your order number and clear photographs showing the issue.
We will assess the issue and, where appropriate, arrange a repair, replacement, reprint or refund in accordance with this policy and applicable consumer protection laws.
For practical processing purposes, we ask that you preferably contact us within 30 days of delivery. This requested timeframe does not limit any rights you may have under applicable consumer protection laws.
If a product has a problem covered by applicable consumer guarantees, we will provide the remedy required by law.
4. Eligibility for Change-of-Mind Returns
Where a change-of-mind return is accepted, the item must generally be:
Unworn and unused
In its original condition
With original tags attached, where applicable
In its original packaging, where applicable
Accompanied by proof of purchase
These conditions apply to change-of-mind returns and do not apply in a way that limits your rights concerning faulty, defective, unsafe or incorrectly supplied products.
5. Non-Returnable Items
We do not accept change-of-mind returns for:
Made-to-order products
Items purchased as sale items
Gift cards
Products that have been damaged through misuse or unreasonable use
These exclusions do not affect any rights or remedies available under applicable consumer protection laws.
6. Exchanges
We do not offer direct exchanges for change-of-mind purchases.
Where a change-of-mind return is eligible and accepted, you may return the original item in accordance with this policy and place a new order separately.
If an item is faulty, defective or incorrectly supplied, we will assess the issue and provide an appropriate remedy in accordance with applicable consumer protection laws.
7. European Union — 14-Day Right of Withdrawal
If you are located in the European Union and your purchase is subject to the EU consumer right of withdrawal, you generally have 14 days to withdraw from an online purchase without giving a reason.
For goods, the withdrawal period generally begins when you or a person you have nominated, other than the carrier, receives the goods. Where an order contains multiple goods delivered separately, the period generally begins when the last item is received.
To exercise your right of withdrawal, please notify us within the applicable 14-day period by contacting:
support@wildvecman.com
After notifying us of your withdrawal, you generally have a further 14 days to send the goods back. You are generally responsible for the direct cost of returning the goods unless applicable law requires otherwise or we have agreed to cover those costs.
Where the right of withdrawal applies, we will reimburse the payments received from you, including applicable standard delivery costs. We will use the same payment method used for the original transaction unless otherwise agreed.
We may withhold reimbursement until we have received the returned goods or you have provided evidence that the goods have been sent back, whichever occurs first.
8. Made-to-Order and Personalised Products in the European Union
EU consumer withdrawal rights can have exceptions, including certain goods made to the consumer's specifications or clearly personalised.
Whether an individual WiLD VecMan product qualifies for an applicable exception depends on the nature of the product and how it is made or personalised.
Where an exception applies, we will provide the information required by applicable law.
9. Refunds
Where a refund is approved, it will normally be issued to the original payment method.
For Australian consumer-law claims, the appropriate remedy will depend on the nature of the problem. Depending on the circumstances, this may include a repair, replacement, refund or another remedy required by law.
For eligible change-of-mind returns accepted under this policy, refunds will be processed after the returned item has been received and inspected.
Once your refund has been processed, your bank or payment provider may require additional time to make the funds available in your account.
If you have not received your refund after a reasonable processing period, please contact us at:
support@wildvecman.com
10. Consumer Guarantees
Nothing in this Return and Refund Policy is intended to exclude, restrict or modify any consumer guarantees, rights or remedies that cannot legally be excluded, restricted or modified.
For customers in Australia, this includes rights and remedies under the Australian Consumer Law.
Australian consumer guarantees can apply when a product is faulty, unsafe, does not match its description, or otherwise fails to meet the applicable consumer guarantees. These rights are separate from our voluntary change-of-mind return policy.
11. Contact Us
For return, refund or product-related enquiries, please contact:
WiLD VecMan
Email: support@wildvecman.com
Physical address: 29 Milton Avenue, Paradise Point QLD 4216, Australia
Please include your order number and relevant photographs or other information that will help us assess your request.